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Network Travels Limited

Privacy Policy

This Privacy Policy explains how Network Travels Limited (NTL) collects, uses, stores, shares and protects your personal information.
 

NTL is a travel management company and needs to collect and use personal information in order to make and manage travel bookings and related services on behalf of our customers. We are committed to protecting the privacy and confidentiality of personal information and to maintaining appropriate physical, electronic and procedural safeguards.
 

By providing personal information to us, either directly or through another person acting on your behalf, you agree that this Privacy Policy applies to how we handle your information. If you do not agree with this Policy, you should not provide your personal information to us. If you withdraw consent where consent is required, this may affect our ability to provide services to you.
 

PERSONAL INFORMATION WE COLLECT

We may collect personal information such as:

  • Full name.

  • Address.

  • Telephone number.

  • Email address.

  • Date of birth.

  • Passport and identity document details.

  • Travel itinerary and booking information.

  • Loyalty programme or frequent flyer details.

  • Payment card and billing details.

  • Dietary requirements, mobility needs or health information where relevant to your booking.

  • Visa, immigration and travel document information.

  • Company or employer details where travel is booked for business purposes.

  • Any other information relevant to your travel arrangements or required by a travel supplier.


We may also collect information when you contact us with an enquiry, provide feedback, enter a competition, subscribe to our newsletter, interact with us on social media, or use our website and online forms. In some cases, we may also collect information such as security footage for safety and business security purposes.

 

SENSITIVE INFORMATION
Some information may be considered sensitive under applicable data protection laws, including health information, religious beliefs, racial or ethnic origin, biometric information, criminal record information or other special-category data where applicable.

 

We will only collect sensitive information where it is necessary for our services, where you have consented, or where we are otherwise permitted or required to do so by law.

 

For example, if you provide health information for a travel insurance request or mobility information for a travel booking, you consent to us using that information for that purpose.

 

HOW WE COLLECT INFORMATION
We usually collect personal information directly from you unless it is unreasonable or impracticable to do so.

 

We may collect information when you:

  • Make or enquire about a booking.

  • Contact us by phone, email, website or social media.

  • Request quotes, brochures or other information.

  • Subscribe to marketing communications.

  • Enter a competition.

  • Complete a survey.

  • Use our services through one of our agents or representatives.


We may also collect personal information from another person who makes a booking on your behalf, such as a family member, employer or travel organiser.

If you make a booking on behalf of another person, you confirm that you have their consent to share their personal information with us and that you have made them aware of this Policy.

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WHEN WE ACT AS AGENT
When we arrange travel or related services, we often act as agent for airlines, hotels and other travel suppliers.

In those cases, we may collect personal information both for our own business purposes and for the relevant suppliers own business purposes, including to make and manage your booking and deliver the service you requested.

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By using our services, you consent to us sharing your personal information with the relevant suppliers and to those suppliers using that information in accordance with their own policies and terms.

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HOW WE USE INFORMATION
We use personal information to:

  • Make and manage travel bookings.

  • Issue tickets and booking confirmations.

  • Communicate with you about your booking.

  • Deal with changes, cancellations and refunds.

  • Process payments and verify transactions.

  • Comply with visa, immigration, customs and regulatory requirements.

  • Provide travel-related advice and support.

  • Respond to enquiries, complaints and feedback.

  • Improve our services and customer experience.

  • Maintain internal records, administration and accounting.

  • Detect fraud, error or misuse.

  • Comply with legal obligations and enforce our rights.

  • We may also use your information for related purposes that you would reasonably expect in connection with travel bookings and our services, to the extent permitted by law.

 

MARKETING AND NEWSLETTER COMMUNICATIONS
Where permitted by law, we may use your personal information to send you promotional material, offers, travel updates and newsletter communications that we believe may be of interest to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly. You may still receive essential transactional emails relating to your booking.

 

DISCLOSURE OF INFORMATION
We may disclose your personal information to:

  • Airlines, hotels, tour operators, transfer providers, car hire companies and other travel suppliers.

  • Payment processors and financial institutions.

  • IT, cloud hosting, website, email and software service providers.

  • Marketing, research and communications providers.

  • Professional advisers such as lawyers, accountants and auditors.

  • Regulators, customs and immigration authorities, law enforcement and government bodies.

  • Insurers and insurance-related service providers.

  • Employers or booking contacts where relevant.

  • Other persons authorised by you or entitled by law to receive the information.

We may also disclose personal information if required by law, to protect safety, to prevent fraud, to investigate unlawful activity, or to protect our legal rights.

 

OVERSEAS TRANSFERS
Because travel bookings involve suppliers in different countries, your personal information may be transferred to or accessed by recipients outside Nigeria.

This may include airlines, hotels, global distribution systems, booking platforms, service providers or other suppliers located in the country where the service is provided or in the country where the supplier is based.

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We may also use overseas service providers for storage, processing, technical support or administrative services.

 

By providing your personal information for a travel booking, you consent to these overseas disclosures where permitted by law.

 

SECURITY OF INFORMATION
We use reasonable physical, technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

We will keep personal information only for as long as reasonably necessary for our business, legal, tax or regulatory purposes, after which it will be destroyed or de-identified where appropriate.

 

ACCESS AND CORRECTION
You may request access to the personal information we hold about you and may ask us to correct information that is inaccurate, incomplete, outdated or misleading, subject to applicable law.

 

To request access or correction, please contact us at contact@networktravels.net.

 

SOCIAL MEDIA AND WEBSITE USE
If you interact with us through social media or our website, third-party platforms may collect information about your activity in accordance with their own privacy policies.

 

Our website may also use social media buttons, embedded features or third-party services. These third parties may collect your IP address or other technical information and may use cookies or similar technologies.

 

IP ADDRESS AND DEVICE DATA
When you visit our website or open communications from us, we may collect technical information such as your IP address, device data, browser type and usage information for security, analytics and service improvement purposes.

 

LINKED WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

YOUR RESPONSIBILITIES
You must provide accurate personal information and keep it updated where necessary.

If you provide information about another person, you must ensure that you have their consent or other legal authority to do so.

 

CHILDREN
Where a booking involves a minor, we may need to collect personal information relating to that child for the purpose of arranging travel services, subject to applicable law and the authority of the parent, guardian or other authorised adult.

 

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, our services or the law. The version published on our website at the time will apply unless otherwise stated.

 

CONTACT US
If you have any questions, requests or complaints about this Privacy Policy or our handling of personal information, please contact:

Network Travels Limited
contact@networktravels.net

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