Terms and Conditions
Standard Terms and Conditions of Contract for Network Travels Limited
All services rendered by or on behalf of Network Travels Limited (‘NTL’) to the Client/s are subject to the terms and conditions (‘the Conditions’) set out below.
NTL, located at Esa Akpan Park, Eket, Akwa Ibom State, Nigeira.
The following Terms and Conditions should be read and understood prior to confirming your travel. Do not confirm any booking unless you understand and agree with the following terms and conditions.
By proceeding to book You agree and accept the Terms and Conditions of the NTL Website and its travel Partners. You further acknowledge that NTL operates as a reseller of flights sourced from a GDS (Global Distribution Service) or from the Airline Directly. Whilst every effort is made to ensure that systems are updated to take into account any travel restrictions that may exist at the time of booking, it may be possible that there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be imposed. By booking the selected flight with us, you confirm that you have checked that there are no travel restrictions, in your country of departure, transit and arrival, that may affect your booking and that you have satisfied yourself on behalf of all travellers in the booking that you can proceed with the booking. Please also check the entry requirements of your destination country as a quarantine period or testing might be a requirement when flying in from Nigeria.
NTL cannot be held liable for any operational changes, cancellations or consequential damages incurred by you, or any passenger in the booking, in the event that flights are not able to operate as planned, including any disruptions, cancellations or changes to planned schedules. Please note that in the event that a flight is disrupted or cancelled due to travel restrictions being imposed that each airline will have its own policy in this regard, which will apply to your booking.
Nature of the services rendered by NTL
NTL renders the service travel provision with its primary focus on the travel and accommodation industries (‘the Services’) pursuant to which the general public shall
be entitled to set certain travel, accommodation and/or other service criteria based on information gleaned from the internet,
request quotations and
be entitled to confirm bookings and place reservations relating to travel, accommodation and/or other service requirements
Limited advisory and consultancy services
The Client and Authority
Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions by proceeding with the booking prior to the conclusion of any transaction with NTL. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the person/Company in whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).
Please be advised that unless requested otherwise upon making the reservation, NTL is authorised to engage with any Passenger listed in a booking, as long as that Passenger is able to provide the reference number for the booking. NTL accepts no responsibility for any changes made by any of the listed Passengers in a booking.
Third-Party Service Providers
NTL provides Clients with the services either itself or acting on behalf of Principals engaged in or associated with the travel and/or accommodation industries, such as airlines, hotels and/or other service providers or suppliers (collectively referred to as ‘the Principal’). NTL represents the Principal as agents only AND ACCORDINGLY ACCEPT NO LIABILITY for any loss, damage (including loss of profits or consequential or special damages), injury, illness, harm or death (except if such loss or damage arises from gross negligence or wilful misconduct of NTL or any person acting for or controlled by NTL), which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. When you make a booking with us, you acknowledge and agree that we act only as an agent for the third-party service provider, which is solely responsible to provide you with the travel or service which you have booked. The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any RIGHT OF RECOURSE the Client may have, will be solely against the Principal.
NTL shall, as soon as possible after the confirmation of the Client’s booking, provide to the Client the identity of the Principal.
Please be advised that when booking a travel package with NTL it is the Passenger’s responsibility to ensure that they have familiarised themselves with all terms and conditions that are applicable to their booking, which may include air, rail, bus, transport services suppliers, hotel and tour operators, etc.
In the instance where a unique travel package has been requested and built specifically for a Passenger, NTL does not warrant or guarantee the service or the refundability of the booking. It is the Passenger’s responsibility to confirm that he/she has satisfied him/herself as to the terms and conditions of all suppliers related to that specific booking.
Please be aware that Third Party Service Providers (Airlines) may charge extra for certain items such as seating, special meal requests or printing boarding passes. This is subject to change without notice to you. By agreeing to these terms and conditions upon making your booking you agree to accept this condition.
It is the Client’s responsibility to familiarise themselves with such terms and conditions (‘the Principal’s Conditions’).
The specific airline's or third parties' terms and conditions may apply and can be found on their websites.
Booking Enquiries & Reservations
Once the Client has initiated an enquiry regarding a particular destination, trip, tour, mode of travel, preferred accommodation and/or other services via any means of communication (collectively referred to as ‘the Enquiry’), NTL will prepare and provide the Client with the projected total cost of the Enquiry (online, by e-mail, by SMS or telephonically) (‘the Quote’). THE QUOTE IS ACCEPTED by the Client when the Client accepts the Quote telephonically or via email/writing. Full payment of the total value of the Quote (‘the Payment’) may be required in order to confirm reservations with the relevant Principals (‘the Booking’). Once the Booking affected by NTL has been completed and the Client has authorized NTL to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of the Booking (‘the Booking Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING MAY NEED TO BE MADE AND REFLECT IN THE BANK ACCOUNT OF NTL BEFORE THE TICKET(S) CAN BE ISSUED. THIS MUST REFLECT PRIOR TO 9PM ON THE DAY OF MAKING A BOOKING. Until NTL has confirmed the payment as received and paid in full, the itinerary, seats and fares as they were quoted in the Booking Confirmation form are NOT GUARANTEED. Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact us.
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. It ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal and that NTL has no control over information compiled by the Principal. Accordingly, NTL CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. In addition to the above NTL cannot be held liable for incorrect availability being displayed by the Principal and NTL cannot be held liable if the seats selected are not available.
Payment and Payment Terms
The Payment may be due immediately by Visa, Mastercard, Verve American Express or Diners Credit Card, Quickteller, Electronic Funds Transfer, or Cash Deposit at a bank, and must reflect in the bank account of NTL before the ticket can be issued. If the Payment is not received as stated above, NTL or the Principal involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which event the full Payment (less any cancellation and administration fees) shall be refunded to the Client within 72 business hours of the cancellation being processed. In the event that the Payment was not confirmed as received in time, and should NTL inform the Client by means of a revised Quote that the Booking remains available at a higher price, the Client may choose to proceed with the Booking at the higher price, in which event the CLIENT WILL BE LIABLE for any difference between the original Quote and the higher price, and the revised Payment must reflect in the bank account of NTL before the deadline stipulated in the revised Quote in order to secure the Booking.
NTL is a Nigerian company and all transactions are processed in Nigerian Naira or American Dollars (USD). The applicable conversion charges (‘Additional Charges’) may therefore be levied by your merchant bank if payment is made from another country and/or in another currency. The Additional Charges are driven by the global treasury of the applicable credit card and are impacted by the change in daily exchange rates. NTL shall therefore NOT BE HELD LIABLE for any Additional Charges levied by the applicable merchant, or bank pursuant to the confirmation of a Booking.
Quotes are provided at the ruling daily exchange rate. Until NTL has received Payment, we RESERVE THE RIGHT to amend any Quote. Should the Quote be increased as a result of an exchange rate fluctuation, the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE ON DEMAND. The onus will be on the Client to check that there have been no changes in the Quote prior to making the Payment. Airfares are subject to the price and conditions quoted by the airlines. Should the Client be a group booking and the group number deviate from the number required for the Booking, the PRINCIPAL MAY RESERVE THE RIGHT to re-cost the Quote and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the Principal CANCELLING THE BOOKING AND RETAINING any payment made, and NTL will be entitled to retain any service fees charged.
These fees cover the costs incurred by NTL in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for transaction costs incurred from payment gateways and any additional services rendered, such as cancellation requests or changes to your booking.
Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees vary depending on the number of Passengers in a booking, the service provider or the destination and the service being provided. These fees will appear on your quotation.
A change fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. The Travel Agent’s change fee is charged in addition to any changes fees which may be charged by the relevant Principal.
The proposed travel arrangements are made on the EXPRESS CONDITION that NTL, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage (including loss of profits or consequential or special damages), accident, injury, illness, harm, trauma, death, delay or inconvenience (collectively, ‘Losses’) to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur (except if such Losses arise directly or indirectly from the gross negligence or wilful misconduct of NTL or any person acting for or controlled by NTL, in which case such claim shall be lodged in writing with NTL within 30 (thirty) days after the occurrence of the alleged Loss, and such liability shall be limited to the value of the Client’s Booking with NTL). The CLIENT INDEMNIFIES AND HOLDS HARMLESS NTL or any person acting for or controlled by NTL accordingly.
It is STRONGLY ADVISED that all Clients take out adequate insurance coverage in order to cover instances such as cancellation due to illness or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. (Note that this is not an exhaustive list). NTL will NOT BE RESPONSIBLE OR LIABLE if the Client fails to take adequate insurance cover. It shall not be obligatory upon NTL to effect insurance for the Client (since this service does not fall within the scope of the Services) except upon detailed instructions given in writing by the Client. All insurance effected by NTL pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk. NTL shall NOT BE OBLIGED to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Please note that various credit card companies offer limited levels of travel insurance, which in NTL’s view may not be sufficient cover for international travel. The CLIENT IS ADVISED to check with their respective credit card companies in order to obtain the specific details of the cover offered, and determine whether this is sufficient for the Client’s requirements.
On occasion documents (for example e-tickets, itineraries etc.) shall only be prepared and released to the Client on receipt of a valid Proof of Payment received from the Client. Any documents received prior to payment shall not be deemed final.
Name Change Requests
Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR AND ALL PASSENGER’S NAMES and ensure that it is as per the passport/identity document. Should the spelling of any traveller's name not match the passport/identity document the airline may not allow you to board the plane or should you require a name change, and should it be permissible, airline penalties may apply. Please note that some airlines do not allow name changes for any reason whatsoever and may require you to buy a completely new ticket. NTL accepts no liability in this regard.
Passports, Visas & Health
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements for their destination and any transit countries before booking any flight and before travelling as requirements may change. Please be aware that transit visas usually take between 5 and 7 working days and sufficient time should be allowed to acquire such a visa if it is required. NTL will endeavour to assist the Client if requested, but such assistance will be at NTL’s discretion (since this service does not fall within the scope of the Services) and the Client acknowledges that in doing so, NTL IS NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES NTL against any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to familiarise him/herself with the inherent dangers of their mental and/or physical condition required for the proposed travel arrangements.
Warning: Malaria, Yellow Fever and other tropical Diseases
Certain parts covered by the Client’s itinerary may be areas where there is a HIGH-RISK of malaria and other tropical diseases such as yellow fever. It is ENTIRELY THE CLIENT’S RESPONSIBILITY to check if any parts of their itinerary fall in high-risk areas and the Client is STRONGLY ADVISED to take the necessary precautions in this regard and hence we recommend that the Client checks with their medical practitioner and/or travel clinic well before departure. Foreigners entering Nigeria will be required to provide proof of their Yellow Fever vaccination, as may Nigerians entering other countries.
In the event of the Client cancelling the Booking, NTL shall have the RIGHT TO EITHER CLAIM the amount of or retain an amount of the Payment and claim reasonable damages suffered by NTL, provided that NTL shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less NTL’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of NTL. NTL will CHARGE A FEE for processing the request for a refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by NTL in terms of this Condition. Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check-in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.
In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight rescheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of NTL, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL ACCOMMODATION, ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of these expenses may be covered by travel insurance, should this be applicable. It is the Client’s responsibility to confirm the specific provisions of the travel insurance.
In most instances, the Principal/s will make the change/s/disruption/s known to NTL and in this instance, time permitting, NTL will make every effort to pass this information onto you using the contact details provided at the time of making the booking. Please note that it is the Principal’s duty to inform the person who made the booking of any changes to the booking, however, there are times when this information is not timeously relayed so it is important to ensure that when travelling you have access to the email address used at the time of making the booking. It is also recommended that both 72 hours and 24 hours before flying you confirm your itinerary both when departing from your country of origin and when making your return journey. Once checked in you will be notified in the unlikely event of changes to your flight. NTL cannot be held liable for failing to advise you of any changes, even when these changes had been communicated by the Principal/s to us as there may be delays in relaying this information to you, due to operating hours or technical delays.
Itinerary Variations & Transfers
While every effort is made to keep to the final itinerary, the Principals reserve the right to make changes intended for the Client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary. Any such variations in the final itinerary do not constitute any reason for a refund and NTL shall NOT BE HELD LIABLE for any such variations. IT IS THE CLIENT’S RESPONSIBILITY to check each change to the itinerary. Please note that no Passenger who has not utilised an outgoing flight on a return ticket will be allowed to make use of the return trip, except where, should it be permissible, prior arrangement has been made with the airline.
Law & Jurisdiction
These Conditions shall be governed by the law of the Federal Republic of Nigeria and the jurisdiction of Nigerian courts will govern the relationship between the Client and NTL. NTL SHALL BE ENTITLED to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.
Clients who have special requests must specify such requests in writing to NTL at least 48 hours prior to their outbound flight. Whilst NTL will use its best endeavours to accommodate any such requests, it does NOT GUARANTEE that it will always be able to do so.
Amendments to these Conditions
NTL reserves the right to make changes to these terms and conditions without further notice to the Client. In this instance, the terms and conditions applicable when making the booking will remain relevant to the respective booking.
Please be advised that most tickets are non-refundable or only partially refundable. Refunds by the Principals will be subject to their respective terms and conditions. NTL will charge a fee for processing a request for a refund. Principals may charge refund fees above those stated here.
Some air tickets are completely non-refundable according to airline fare rules. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings may not entitle you to any refund in the case of non-refundable tickets nor of waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties are imposed by the airline. Trip cancellation and interruption insurance are therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.
Once we have established the possible refund you are entitled to, we will request it with the airline or hotel on your behalf. Refunds will be made by the Principals to NTL and we will refund you upon receipt of the funds. Flight refunds can take as long as 6 (six) months to a year or longer to obtain from the airline although the standard processing time for refunds is 6 to 8 weeks depending on the airline. Hotel bookings refunds take approximately 4 weeks.
Foreign Exchange Regulation Compliance
Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S RESPONSIBILITY. This will apply especially when the Client instructs NTL to make and pay for travel arrangements on the internet.
E-ticketing: Documents required for travelling
It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in possession of all relevant travel documents prior to commencing with his/her travels, including transit visas. For example, the Client must be ready to show their passport or identity document and e-ticket at the check-in counter of the airline concerned, or, to the extent applicable, their passport or identity document at the check-in counter for their accommodation. Certain airlines require the physical credit card, used to make payment, to be presented at check-on or a copy of the credit card and the card-holders ID, in addition to the above-mentioned documents. The requirement to have a valid passport or identity document will apply to all members of a travelling party and for each minor travelling (including infants).
If the Client requests or instructs NTL to effect bookings via the internet/telephone, the Client IRREVOCABLY AUTHORIZES NTL to do the following on its behalf (1) make any selections of and for the proposed travel arrangements (2) inform the Client of the prices attached to the proposed travel arrangements PRIOR TO CONFIRMING the booking and (3) make payment for such booking and ancillary services.
Limitation of Liability
NTL, ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE OR INJURY SUFFERED BY ANY PERSON WHETHER TO THEIR PERSON OR PROPERTY, HOWSOEVER CAUSED WHETHER OR NOT ARISING FROM ANY ACT, OMISSION, DEFAULT, OR NEGLIGENCE ON THE PART OF NTL, UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT OF NTL AND SUCH CLAIM IS LODGED IN WRITING WITH NTL WITHIN 30 (THIRTY) DAYS AFTER THE DATE ON WHICH THE BOOKING IS MADE. SUCH LIABILITY WILL BE SUBJECT TO A LIMITATION OF $1,000 PER CLIENT PER BOOKING AND UNDER NO CIRCUMSTANCES WILL NTL BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.
In the event that NTL has to engage a lawyer to enforce any of its rights in terms of these Conditions or otherwise, and in the event that NTL is successful in the enforcement of such rights, the CLIENT WILL BE LIABLE for all legal fees at an attorney and own client scale.
Subject to statutory constraints or compliance with an order of the court, NTL undertakes to deal with all Client information of a personal nature on a strictly confidential basis.
Confirmation of Travel Arrangements
It is advisable that all onward travel arrangements (local, international and on return to Nigeria, domestic connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours prior to departure with the airline.
You agree that your use of our social media pages which include but are not limited to Facebook pages, Instagram, and Twitter, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age.
We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve the right to bring legal proceedings against any individual for a breach of these rules or law generally or take such other action as we reasonably deem appropriate.
If you are dissatisfied with us or your travel booking, you must submit your complaint to us within 96 (ninety-six) hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third-party claims must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.
We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please email us via firstname.lastname@example.org
Newsletter Terms and Conditions
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The frequency of the newsletter will vary according to seasonality and promotional material relevant to our Customers.
2. Limited Liability
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