Terms and Conditions
Standard Terms and Conditions of Contract for Network Travels Limited
INTRODUCTION
All services provided by or on behalf of Network Travels Limited ("NTL") are subject to these Terms and Conditions ("Conditions").
Network Travels Limited is located at Esa Akpan Park, Eket, Akwa Ibom State, Nigeria.
Please read these Terms and Conditions carefully before confirming any booking. By proceeding with a booking, you confirm that you have read, understood and accepted these Conditions.
HEALTH AND TRAVEL RESTRICTIONS
By proceeding with a booking, you also agree to the terms and conditions of NTL’s travel partners and suppliers.
You acknowledge that NTL acts as a reseller of flights sourced through a Global Distribution System (GDS) or directly from an airline. While we make every effort to ensure that booking systems reflect current travel restrictions, there may be delays in updates from airline or GDS systems.
By making a booking, you confirm that you have checked all travel restrictions applicable to your country of departure, transit and arrival, and that all travellers named in the booking are eligible to travel.
You are also responsible for checking the latest entry requirements for your destination, including testing, vaccination, quarantine and any other health or immigration rules.
NTL will not be liable for any operational changes, disruptions, cancellations or consequential losses where flights or travel services cannot operate as planned. In such cases, the relevant airline’s or supplier’s policy will apply.
OUR ROLE
NTL provides travel-related services to the public, including:
- travel quotations;
- flight, hotel and other travel bookings;
- reservations for transport and accommodation; and
- limited travel advisory and consultancy services.
In many cases, NTL acts only as an agent for third-party suppliers such as airlines, hotels, transport providers and tour operators.
CLIENT AUTHORITY
Any person making a booking with NTL confirms that they have the authority to accept these Terms and Conditions on behalf of all passengers or on behalf of the company or person in whose name the booking is made.
Unless requested otherwise at the time of booking, NTL may communicate with any passenger named in the booking who is able to provide the booking reference. NTL is not responsible for any changes made by any listed passenger.
THIRD-PARTY SUPPLIERS
When NTL arranges travel or accommodation, the actual service is usually provided by an airline, hotel, transport operator, tour operator or other third-party supplier (the "Principal").
NTL acts as an agent for the Principal and is not the provider of those travel services unless expressly stated otherwise.
The contract for the travel service is between the Client and the relevant Principal. The ticket, reservation confirmation or supplier booking terms will form the contract between the Client and the Principal.
NTL is not liable for loss, damage, injury, illness, delay, inconvenience or expense caused by any act, omission or default of the Principal, except where such loss results directly from the gross negligence or wilful misconduct of NTL.
It is the Client’s responsibility to review and comply with the terms and conditions of the relevant airline, hotel or other supplier.
Suppliers may charge extra fees for items such as seat selection, special meals, baggage, airport check-in, printing boarding passes or other ancillary services. These charges are outside NTL’s control and may change without notice.
BESPOKE OR CUSTOM TRAVEL PACKAGES
Where a travel package is specially built or customised for a Client, NTL does not guarantee refundability or flexibility unless confirmed in writing. The Client is responsible for reviewing all conditions applicable to the package before confirming the booking.
QUOTES AND BOOKINGS
Once you request a quotation, NTL may provide the total projected cost by email, SMS, telephone or other written communication.
A quotation is accepted once the Client confirms acceptance by email, telephone or other written instruction.
A booking is only confirmed once payment has been received as required and the reservation has been secured with the relevant supplier.
After confirmation, NTL will issue a booking confirmation by email containing the final booking details.
For air tickets, full payment may be required before ticket issuance. Until payment has been received and confirmed, fares, seats, availability and itinerary details are not guaranteed.
AIRFARES AND FARE CONDITIONS
All tickets are subject to the fare rules and conditions imposed by the relevant airline.
Some tickets are fully non-refundable. Others may be partially refundable, non-changeable or subject to strict penalties.
If you want to confirm the fare conditions before booking, please contact NTL before making payment.
DESTINATION AND AVAILABILITY INFORMATION
The Client acknowledges that itinerary, destination, fare and availability information may be sourced from airline systems, supplier systems or internet-based booking platforms that are managed by third parties.
NTL does not guarantee that all online information displayed by a supplier will always be accurate, current or available at the time of booking.
NTL is not liable where a supplier displays incorrect availability or where selected seats, hotels or services are no longer available.
PAYMENT TERMS
Payment may be made by electronic bank transfer, card, cash deposit or any other payment method approved by NTL.
Payment must reflect in NTL’s bank account before a ticket or booking can be issued or confirmed.
If payment is not received in time, NTL or the relevant supplier may cancel the booking.
If the fare or price changes before payment is received, NTL may issue a revised quotation. If the Client still wishes to proceed, the revised amount must be paid before the stated deadline.
CURRENCY AND BANK CHARGES
NTL is a Nigerian company and payments are generally processed in Nigerian Naira or United States Dollars (USD).
If you pay from another country or in another currency, your bank or card issuer may apply additional exchange, conversion or transaction charges.
NTL is not responsible for any bank, card or currency conversion charges applied by third parties.
SERVICE FEES
NTL may charge service fees for booking, ticketing, support, amendments, cancellations, refund processing, payment gateway costs and other administrative work.
Service fees will be shown on the quotation or communicated before confirmation where applicable.
Unless otherwise stated, service fees are non-refundable.
CHANGE FEES
Any changes to a confirmed booking or ticket may be subject to:
- NTL’s own change or administration fee; and
- any additional fee, fare difference or penalty imposed by the airline or other supplier.
CANCELLATIONS
If the Client cancels a booking, cancellation fees may apply.
These fees may include:
- NTL’s service or administration fees; and
- the airline’s, hotel’s or supplier’s cancellation fees and penalties.
If a booking is cancelled because of death or hospitalisation, NTL may review the case and may waive its own fee at its discretion, but supplier penalties may still apply.
Where a ticket includes multiple flight segments, the flights must usually be used in the sequence booked. If the first sector is not used, the airline may cancel the remaining sectors and no refund may be due for unused portions.
REFUNDS
Many tickets are non-refundable or only partially refundable.
Any refund is subject to the airline’s, hotel’s or supplier’s fare rules and terms.
NTL may charge a refund processing fee in addition to any penalty or fee charged by the supplier.
Where a refund is permitted, NTL will request the refund on the Client’s behalf. Refunds are only paid to the Client after the relevant supplier has released the funds to NTL.
Airline refunds can take several weeks or several months depending on the airline. Hotel refunds typically take less time, but processing periods vary.
INSURANCE
Clients are strongly advised to take out comprehensive travel insurance to cover events such as cancellation, medical emergencies, personal accident, baggage loss, travel interruption and personal liability.
NTL is not responsible if the Client chooses not to take adequate insurance cover.
If NTL assists with arranging insurance, the policy will remain subject to the terms, exclusions and conditions of the relevant insurer.
PASSENGER NAMES
Clients must check the spelling of all passenger names carefully before confirming a booking.
Passenger names must match the passport or identity document exactly.
If a name is incorrect, the airline may refuse boarding or may require a name correction fee, name change penalty or a completely new ticket. Some airlines do not allow name changes at all.
NTL accepts no liability for losses arising from incorrect names supplied by the Client.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is entirely the Client’s responsibility to ensure that all passengers have valid passports, visas, transit visas, permits, vaccination certificates and any other travel documents required for the journey.
Passports should normally be valid for at least six months after the date of return and should contain sufficient blank pages where required.
The Client is also responsible for checking health, vaccination, testing and entry requirements for all countries in the itinerary, including transit points.
NTL may assist with information when requested, but such assistance is provided at the Client’s risk and does not make NTL responsible for the accuracy, completeness or current status of official travel requirements.
MALARIA, YELLOW FEVER AND OTHER HEALTH RISKS
Some destinations may present a risk of malaria, yellow fever or other tropical diseases.
Clients should consult a doctor, pharmacist, travel clinic or relevant health authority before departure to ensure that all recommended precautions, vaccinations and medication have been obtained.
Foreign nationals entering Nigeria may be required to show proof of yellow fever vaccination. Nigerians travelling abroad may also be subject to similar requirements depending on destination rules.
TRAVEL DOCUMENTS AND E-TICKETING
Travel documents such as e-tickets, itineraries and confirmations may only be released once required payment has been received and verified.
Documents issued before final payment or before final supplier confirmation should not be treated as final.
It is the Client’s responsibility to carry all necessary travel documents when travelling, including passports, visas, identification, e-tickets and any additional documents required by the airline or destination country.
Some airlines may require the physical bank card used for payment, or a copy of the card and the cardholder’s identification, to be presented at check-in.
DISRUPTIONS, SCHEDULE CHANGES AND UNSCHEDULED EXPENSES
Flights and travel services may be affected by weather, operational issues, strikes, air traffic control restrictions, government action, travel restrictions or other causes outside NTL’s control.
In such cases, the Client is responsible for any additional costs such as hotel stays, meals, transfers or other incidental expenses unless covered by the airline, supplier or the Client’s insurance policy.
Where possible, NTL will try to pass on schedule changes or disruption information using the contact details provided at the time of booking. However, NTL cannot guarantee that such notifications will always be received or relayed in time.
Clients are strongly advised to reconfirm onward and return flights directly with the airline at least 72 hours before departure and again 24 hours before travel where possible.
ITINERARY CHANGES AND TRANSFERS
Airlines and other suppliers may change itineraries, schedules, routes, airports, transfer arrangements or timings for operational reasons.
Such changes do not automatically entitle the Client to a refund unless the supplier’s own rules provide otherwise.
It is the Client’s responsibility to review any revised itinerary and to ensure that all onward travel arrangements remain workable.
SPECIAL REQUESTS
Any special request, including meal requests, seating preferences, mobility assistance or other travel preferences, should be submitted in writing to NTL at least 48 hours before departure.
NTL will use reasonable efforts to pass the request to the relevant supplier, but cannot guarantee that the request will be granted.
LIMITATION OF LIABILITY
NTL will not be liable for any indirect, incidental, consequential or special loss, including loss of profits, loss of enjoyment, missed connections, additional accommodation, additional transport costs or similar losses, except where liability arises directly from the gross negligence or wilful misconduct of NTL.
To the fullest extent permitted by law, any liability of NTL arising out of a booking will be limited to the value paid by the Client to NTL for that booking or USD 1,000 per Client per booking, whichever is lower, unless the law requires otherwise.
Any claim against NTL must be submitted in writing within 30 days of the event giving rise to the claim.
CLIENT INDEMNITY
The Client agrees to indemnify and hold harmless NTL, its directors, employees, officers and agents against claims, losses, damages, liabilities, costs and expenses arising from:
- the Client’s breach of these Terms and Conditions;
- incorrect information supplied by the Client;
- the Client’s failure to obtain required travel documents; or
- the act or omission of any passenger included in the booking.
LEGAL FEES
If NTL has to instruct legal representatives to enforce its rights under these Terms and Conditions and is successful, the Client will be liable for legal costs on an attorney-and-own-client basis, to the extent permitted by law.
LAW AND JURISDICTION
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
Any dispute arising from or in connection with these Terms and Conditions or any booking with NTL will be subject to the jurisdiction of the Nigerian courts.
CONFIDENTIALITY AND PRIVACY
Subject to applicable law and any lawful order of a court or regulator, NTL will treat personal information provided by Clients as confidential.
SOCIAL MEDIA USE
When using NTL’s social media pages or interacting with NTL online, you must not post or share content that is defamatory, unlawful, obscene, hateful, abusive, threatening, discriminatory, invasive of privacy or otherwise objectionable.
NTL reserves the right to remove content, restrict access or take legal action where necessary.
COMPLAINTS AND FEEDBACK
If you are dissatisfied with any service or booking, please notify NTL as soon as possible.
Where possible, complaints should be submitted within 96 hours of return from travel so that the matter can be investigated promptly.
Any claim relating to an airline, hotel or other third-party supplier must also be raised directly with that supplier where required.
Lost, delayed or stolen baggage must be reported to the airline before leaving the airport.
If you would like to share feedback, make a complaint or contact us regarding a booking, please email contact@networktravels.net.
NEWSLETTER TERMS
By subscribing to our newsletter, you agree to receive email updates from NTL relating to promotions, offers, travel news and other relevant information.
Subscription to the newsletter is optional.
NEWSLETTER FREQUENCY
The frequency of newsletter emails may vary depending on seasonal promotions and company updates.
NEWSLETTER CHANGES OR CANCELLATION
NTL reserves the right to modify, suspend or discontinue the newsletter service at any time without notice.
NTL also reserves the right to remove subscribers where false, misleading or invalid data has been used.
NEWSLETTER PRIVACY
NTL will not sell or share your newsletter subscription details without your consent, except where required by law.
If you click on a third-party link or advertisement, you will be subject to the privacy policy and terms of that third party.
You may unsubscribe from the newsletter at any time.
If you purchase from NTL, you may be added to our marketing list where permitted by law, and you may opt out at any time without affecting your booking or purchase.
GENERAL UPDATES TO THESE TERMS
NTL may update these Terms and Conditions from time to time without prior notice.
The version in force at the time of your booking will apply to that booking unless the law requires otherwise.
CONTACT DETAILS
For questions about these Terms and Conditions, bookings or complaints, please contact:
Network Travels Limited
Esa Akpan Park, Eket, Akwa Ibom State, Nigeria
Email: contact@networktravels.net