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Refund Policy

This Refund Policy sets out your rights in the event that you request a refund from Network Travels Limited (“NTL") .

Please be advised that most tickets are non-refundable or only partially refundable. Refunds by the Principals will be subject to their respective terms and conditions. NTL will charge a fee for processing a request for a refund. Principals may charge refund fees above those stated here.

Some air tickets are completely non-refundable according to airline fare rules. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings may not entitle you to any refund in the case of non-refundable tickets nor of waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties are imposed by the airline. Trip cancellation and interruption insurance are therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.

Once we have established the possible refund you are entitled to, we will request it with the airline or hotel on your behalf. Refunds will be made by the Principals to NTL and we will refund you upon receipt of the funds. Flight refunds can take as long as 6 (six) months to a year or longer to obtain from the airline although the standard processing time for refunds is 6 to 8 weeks depending on the airline. Hotel bookings refunds take approximately 4 weeks.

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